Lexia UK: Advice for Parents

At LexiaUK, we understand that family support is essential for success in reading. This is why we want to make sure that parents have all the support they need to support their children while they are learning from home. This video provides all the essential information needed to support you child in building their reading skills in the Lexia reading program.

Technical Resources

Please use the following document to support you with any technical issues you may be having.

PowerUp System Requirements:

Core5 System Requirements:

If you have checked your device is compatible and you are still having technical issues, please contact your school with the following information to allow them to raise the support query:

• Please describe the issue the student experiences when they try to log in, including the process your child is following to log in.
• On what devices are the issues occurring? Please provide the make, model, and version of OS, if possible.
• When did this issue begin to occur?
• Has your child logged in previously at home?
• If on a desktop, what version of the browser is being used? You can go to www.whatismybrowser.com to find that information.
• Is the issue intermittent, or does it happen every time your child uses the program?
• If there are error screens, do you remember what they said?

Parents